Tickets and money
Can I set a cancellation policy?
Answer
Yes. Under Sale conditions in Ticket Settings, “Cancellation policy” lets you set a cancellation fee for each window before the event.
Details
- Choose either refund rules or no cancellation. With no cancellation, attendees cannot cancel a ticket once they have bought it.
- Refund rules are pairs of days remaining and cancellation fee. For example, 50% from 7 days out and 100% from 3 days out.
- With no rules set, tickets are refunded in full at any time.
- The policy is per event and applies to every ticket type in it.
- When an attendee cancels, the refund and the cancellation fee from this policy are shown before they confirm.
- Each save is recorded as a new version. Tickets already bought keep the policy that applied when they were bought.
Set a cancellation policy
- Open Ticket Settings from event management.
- Open “Cancellation policy” under Sale conditions.
- Choose refund rules, then add days remaining and a cancellation fee for each step.
- Save.
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