Creating an event
I want to call off or delete an event.
Answer
An event with no tickets sold can be deleted. One with purchase or payment history cannot.
Details
- That restriction exists because the purchase and refund records have to be kept.
- If you have already sold tickets, do not delete — tell your attendees and process refunds. Refunds are issued from the buyer list in event management.
- Use the announcements feature on the event page to tell attendees.
- Deleting cannot be undone.
Calling off an event that has sold tickets
- Post an announcement telling attendees it is cancelled and how refunds will work.
- Open Sales in event management and show the buyer list.
- Refund each buyer according to the cancellation policy.
- Stop ticket sales and note the cancellation on the event page.
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